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QUALITY ASSURANCE

Commitment to Quality

Here at SAA Global Education, we offer our services and products as opportunities. Just as Singapore moves towards being efficient and productive, SAA Global Education strives to compete on the basis of content, knowledge delivery, innovation, and talent.

We aspire to be a leading accountancy education provider globally, attracting and developing talent for the accountancy profession on an international level. We are aligned with ISCA’s mission to develop the accountancy profession so as to contribute to building Singapore as a key player in the global economy.

 

SAA Global Education Service Standards

Type of Request / Service Response Time
Queue Waiting Time Within 25 minutes
Refund Application Within 7 working days
Certification Letter Within 7 working days
E-mail Enquiries Within 3 working days
Acknowledgement to Feedback Within 1 working day
Dispute Resolution Within 14 working days
Course Transfer / Withdrawal Within 4 weeks

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