Couse Withdrawal Policy
Course withdrawal is defined as discontinuing of a course prior to completion of the current course.
Request for course withdrawal must be made in writing by completing the Course Request Form and must be accompanied with valid reason/s and supporting document. (e.g. identification card, enrolment receipt)
Course withdrawal may or may not result in refund of course fees paid. Any decision relating to a refund will be made at the sole discretion of SAA-GE and that shall be final.
1) Types of Withdrawal
Withdrawal caused by SAA-GE
In the event that SAA-GE:
1.1 SAA-GE does not commence the course on the commencement date;
1.2 SAA-GE terminates the course before the course commencement date;
1.3 SAA-GE does not complete the course by the completion date;
1.4 SAA-GE terminates the course before the course completion date;
1.5 SAA-GE has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
1.6 The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
Student will be informed of alternative study arrangement (if any) and will be entitled to;
Tuition and miscellaneous fees paid will be fully refunded (except FPS fee) less any applicable bank administrative charges payable
For circumstances 1.1 to 1.6, SAA-GE will refund the Application Fee.
2) Withdrawal caused by Students or Other Parties
2.1 Withdrawal caused by Examination Results
Where a withdrawal is made based on the results of the immediate previous intake, 50% of any tuition fee paid in the current intake shall be refunded. Other terms and conditions for refund apply.*only applicable during the period of results release
2.2 Withdrawal caused by Exemptions
In the event that students obtain a paper/module exemption from the awarding body, SAA-GE shall refund the unconsumed tuition fee. Other terms and conditions for refund apply.
Written request for withdrawal must be supported with exemption notification from the respective awarding body.
2.3 Withdrawal caused by STP rejection by ICA (Renewal)
In the event that ICA rejects STP renewal during the student’s course of studies, SAA-GE shall refund the unconsumed tuition fee. Other terms and conditions for refund apply.
Written request for withdrawal must be supported with photocopy of STP and valid passport. Original STP must be surrendered to SAA-GE upon approval.
3) Withdrawal caused by Other Conditions/Situations
SAA-GE will consider the following as grounds for request to withdraw: hospitalization; medical conditions certified by a Singapore registered doctor; overseas assignments of more than two months (must be supported by certification from student’s company); and emergency reservist of more than two weeks.
Written request for withdrawal must be accompanied with relevant supporting document. SAA-GE has sole discretion in approving withdrawal on case to case basis depending on the merit of the request. Where approval of withdrawal is granted, 50% of the tuition fee paid will be refunded. Other terms and conditions for refund apply.
Timeframe for assessing and reply to any request for transfer / withdrawal
The entire transfer / withdrawal process, from point of application to the final outcome (including internal appeals), should not be more than 4 weeks. If the final outcome is not in favour of the applicant, respective staffs are to handle each situation according to the School’s dispute resolution policy found under Policy Manual: Criterion 2.7.1 Dispute Resolution Policy